Tony Merrill

About

Tony is the Operations Director at Fort William Henry, where he brings many years of experience in team management, resort operations, and hospitality technology. He focuses on ensuring smooth day-to-day operations across departments with a hands-on leadership style and a strong commitment to guest experience. He also enjoys creating efficient systems, mentoring staff, and developing new initiatives that elevate the Fort’s service standards. His background helps him bridge historical charm with modern hospitality.